Customer Experience vs. User Experience

By October 18, 2016B2B, Infographic

This one simple diagram tells a powerful story about the elements of great product design and marketing. Sadly, most companies do not have people directly responsible for either CX or UX which IMHO are the keys to creating engaged, happy, loyal customers. [pic taken at MarTech 2015] Customer Experience CX - User Experience UX

Leave a Reply